Returns and Refunds
If you are unsatisfied with your purchase, you may return the product for a refund, less shipping charges and a 15% discretionary restocking fee within 15 days of order receipt. Product must be clean, in original packaging, and in resalable condition to receive a full refund. Laundered items will not be accepted. Return package must include the return authorization or a printout of a customer service return approval. Any return shipments unaccompanied by paperwork may not be processed if we cannot identify you, the item or the order :(.
Upon receipt of your request, a Return Authorization or email will be emailed to you that will include instructions for shipping the product back to us. Returned items must be in original (new) condition, with associated packing materials and packaging. Customers are responsible for return shipping costs. Please note that returns made without a Return Authorization Number cannot be processed and will not be accepted. Once the product is received at our warehouse we will issue a refund for the merchandise amount plus any applicable sales tax. We cannot refund original shipping charges. Please allow 2 – 4 weeks from receipt of your return for the credit to appear on the same account you used for purchase.